Catering Information and Policies
Catering is defined as food service that meets the following conditions:
- The food to be served is prepared and transported by a licensed restaurant, caterer or other food service provider.
- The food requires setup and/or on‐site service (such as chafers, sterno or other heat source, banquet attendants, servers, etc.) or any food that requires temperature maintenance.
Catering does not include food and beverages that do not require the maintenance of a serving temperature may be served, such as chips, crackers, nuts, cookies, special occasion cakes, bagels and donuts.
Delivery service from nearby restaurants (e.g., pizza delivery, Jimmy John’s, etc.) are allowed. When departments, Registered Student Organizations (RSOs) or guests order and pay for pizza or sandwich delivery and the food is delivered to be consumed within one hour of delivery time, it is to be considered drop‐off service and is not considered catering.
Potlucks are strictly prohibited.
Policies and Procedures
To ensure optimal selection and the best possible service, we kindly ask that events be booked at least two weeks in advance. Menu and service details must be finalized seven business days prior to the date of the event. Final guest counts may be altered up until five business days prior to the event. Please note that business hours are Monday through Friday from 9:00 AM to 5:00 PM, excluding holidays.
Upon ordering, KSU Catering will send a confirmation for guests to review and confirm. In confirming the menu, you are agreeing to the price, menu items listed, and quantities. In choosing not to confirm or deny, you are forfeiting your right to dispute the charges catering has placed on the confirmation.
If an event is booked less than seven business days prior to the event date and Catering can accommodate, an additional fee of 20% of total items ordered will be charged. If an event is booked less than three business days prior to the event date and Catering can accommodate, an additional fee of 30% of total items ordered will be charged. All events must be booked through the catering request form on the home page, and all communications must be sent to firstname.lastname@example.org.
For catering purchases under $200, any licensed food service provider or KSU Catering may be used at the choice of the event sponsor. For all catering purchases over $200, only KSU Catering may be used on Kennesaw State University premises unless an exemption is granted.
Apart from the $200 limitation, we also grant exemptions (with proper documentation) for services that we cannot provide. This includes food trucks or dates that we cannot accommodate (i.e. holidays and/or "block-off" dates). Even if another caterer has provided a service successfully prior, that does not legitimize a legal precedent for food safety. Our first duty is to abide by university and state policies. All exemptions are based on the approval or denial of the Catering Director. Potlucks are strictly prohibited.
Although Chick-fil-A's order form is housed on the KSU Catering page, we are separate entities. To Order, please see the Chick-fil-A Order Form tab on the home page. Orders can also be placed from the Chick-fil-A Catering Ordering Menu.
Personalizing Your Event
KSU Catering prides itself on the ability to provide specialty menus to meet the growing needs of the University community. Our catering team has the talents to make your event special through personalized menus, linens, flowers and decorations. We collaborate with local, high-quality vendors to achieve your desired effect. Please contact KSU Catering directly to ensure that your event needs are met.
All rooms must be booked through University Events, email@example.com, prior to ordering food and planning your event.
Service Ware and China
All food items purchased come with disposable service ware. China and glassware are available for an additional charge. China service is mandatory in both the Jolley Lodge and Executive Dining Room. Contact firstname.lastname@example.org for more details.
Linens are supplied for all tables holding food and beverages from KSU Catering. Additional linens may be requested for guest seating, meeting and registration tables with additional fees. Contact email@example.com for more details.
We are prepared to accommodate most health related dietary restrictions and food allergies. To meet all of your guest's needs, we ask that you inform KSU Catering as soon as possible so we can accommodate.
Allergy Alert: Food in our facilities could have been prepared on shared equipment that may have come in contact with peanuts, tree nuts, soy, wheat, seaweed, shellfish, fish, dairy, and eggs.
Additional Charges and Fees
An 18% service charge for event set-up, food delivery, and clean-up will be applied to the total purchase price. The service charge will be waived for all orders that are picked up. All pick-up orders will be plated on disposable service ware. For more details, please email firstname.lastname@example.org.
If staff is required, the following rates will be applied:
- Bartender: $75 per hour
- Please contact University Events at email@example.com with any questions regarding serving alcohol at events. KSU Catering does not provide alcohol.
- Action Station Chef: $75 per hour
- Server: $20 per hour, per attendant (4 hour minimum)
*University Events may require additional personnel (i.e. security or parking attendants) for specialty events. Please contact firstname.lastname@example.org for more information.
Food Removal Policy
Due to health regulations, leftovers cannot be removed from any event space. This policy is strictly enforced.
Cancellation and Weather Policy
Events cancelled within 36 hours of the event start time will be billed for 100% of the total, not including the service charge. No fee will be charged for any cancellations that occur outside of the 36 hour deadline.
If Kennesaw State University is closed due to inclement weather, all catering events will be automatically cancelled at no charge to the client.
Billing and Payment
All forms of payment must be arranged prior to event confirmation. Credit card payments may be made securely through E-Bill Express or by choosing "Pay a Catering Invoice" on the Catering home page. As a safety precaution, Kennesaw State University does not keep credit card information on file. If the payment will be processed by the Foundation, sales tax must be included. If paying by OwlPay, please select:
Speed Code DADMN
Checks may be mailed to the address below:
Kennesaw State University Dining Services Accounting
3391 Town Point Dr.
Suite 3000, MD 9105
Kennesaw, GA 30144
Following the event, an invoice will be sent to the client submitting the catering request form. All invoices are due upon receipt. Please let us know if there is another party handling payment. This should be detailed on the billing contact information section of the request form. The invoice must reflect the client and department responsible for payment. Please contact University Events to make sure the contact information is correct. In the case that you receive an invoice that does not belong to you, let us know immediately so that we may send this information to the appropriate parties.
If you have any questions, comments, or concerns please feel free to contact the catering team at email@example.com for more information.